Can I digitize internal request management like IT tickets, asset requests, or facility complaints?
Yes. Zoho makes it easy to set up structured internal service request systems:
Zoho Creator:
Create a ticketing form and workflow for different request types (hardware, repair, support).
Zoho Desk (for internal use):
Customize Desk to act as an internal helpdesk for IT, HR, or Admin teams.
Zoho People:
Use built-in request modules for travel, attendance corrections, and reimbursements.
Zoho Flow:
Automate task assignments based on ticket type, priority, or department.
Example:
An employee submits a “New Laptop Request” through Creator. It auto-assigns to IT, creates a task, and sends a notification to the employee.
This provides structure, SLA tracking, and faster service resolution.
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