Can Technology Drive Process Improvement?
Yes—technology is one of the most powerful enablers of process improvement when used correctly.
Automation Tools: RPA (Robotic Process Automation), CRM, or ERP systems streamline manual tasks.
Collaboration Platforms: Tools like Slack, Teams, or Zoho Connect improve communication and visibility.
Business Intelligence (BI): Platforms like Power BI or Zoho Analytics help monitor process KPIs in real time.
Process Mining: Tools that use data logs to uncover actual workflows vs. intended ones.
Workflow Engines: Platforms like Zoho Creator or Monday.com help automate multi-step processes.
Caution: Technology should support an optimized process—not automate a bad one.
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