How can leadership facilitate stronger alignment between technology and business operations?
Leadership plays a central role in technology alignment by setting the tone, vision, and structure for integration.
Leadership Responsibilities:
Define Clear Goals:
Strategic direction must be concrete and measurable to guide tech selection.
Foster Cross-Functional Collaboration:
Encourage departments to co-own digital transformation.
Allocate Budget and Resources Wisely:
Align tech investments with strategic priorities, not trends.
Promote Change Management:
Address fears, train staff, and communicate benefits clearly.
Example:
An insurance CEO led a shift to self-service portals by personally engaging stakeholders, aligning KPIs, and embedding the change into culture.
Conclusion:
Effective alignment begins at the top. Without strong leadership, tech initiatives drift from business reality.
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