How Do You Set Up SLA and Response Time Expectations Using Zoho Projects for Internal or Client Work?
While Zoho Projects doesn’t have built-in SLAs like Zoho Desk, you can set and monitor service response times using custom task fields and reminders.
Create SLA-Related Fields:
Use custom fields like “SLA Type,” “Response Deadline,” and “Violation Status.”
Define Task Templates with SLA Logic:
Predefine due dates or response deadlines based on project type.
Use Reminders and Alerts:
Set task reminders before SLA expiry.
Notify managers of approaching or missed deadlines.
Track via Custom Views or Reports:
Create a view for “SLA Breached Tasks.”
Generate reports to track SLA compliance rates.
Why This Workflow Matters:
Using SLAs ensures accountability, improves client satisfaction, and enables teams to manage time-sensitive deliverables more effectively.
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