How does Zoho help in managing employee grievances and HR help desk services?
Zoho People’s case management helps resolve HR issues efficiently and transparently:
Ticket Categories:
Define topics like Payroll Queries, Benefits, Workplace Issues, etc.
Client-specific SLAs:
Set different turnaround times per client contract.
Workflow Automation:
Auto-assign cases to respective HR reps.
Escalate unresolved tickets after X days.
Case Communication:
All conversations logged under case history.
Notifications on replies or status changes.
Reports & Trends:
View resolution rates, repeat issues, department-wise case volume.
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