How many measurable dimensions can be used to evaluate technology alignment success?
There are several measurable dimensions that help quantify the success of technology alignment efforts.
Key evaluation dimensions include:
Strategic Fit: Degree to which technology supports business vision and KPIs.
Process Efficiency: Time or cost reduction in executing core tasks.
System Integration: Improvement in cross-platform data flows and visibility.
User Adoption: Uptake of systems and satisfaction from employees.
Customer Experience Metrics: NPS, CSAT, digital service responsiveness.
Financial Performance: ROI, TCO, and cost avoidance metrics.
Innovation Enablement: Capacity to roll out new services/products faster.
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