To what extent should AI and automation be considered in technology alignment planning?

AI and automation should be central to alignment strategies, not supplementary. These technologies redefine how businesses operate, compete, and grow.
Why they are essential:
Process Optimization: Automation streamlines routine tasks, freeing resources for strategic roles.
Real-Time Decision-Making: AI enhances forecasting, personalization, and risk detection.
Scalable Operations: Bots and intelligent systems can handle increased workload without hiring more staff.
Cost Reduction: Reduces human error, overtime, and process redundancies.
Strategic Differentiation: AI-based services (e.g., chatbots, recommendation engines) improve competitive edge.
Planning Considerations:
Start with high-volume, rule-based processes.
Ensure data governance supports ethical and legal AI use.
Integrate AI/automation into change management and training programs.
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