What happens when technology is not aligned with business processes and customer needs?
Misalignment causes inefficiencies, frustration, and lost opportunities.
Consequences:
Low Productivity:
Employees struggle with redundant or outdated systems.
High Operational Costs:
Multiple platforms doing the same thing create cost bloat.
Poor Customer Experience:
Disjointed systems lead to delays and inconsistent service.
Missed Opportunities:
Inability to act on data insights or automate processes.
Increased Risk:
Data silos and integration issues create cybersecurity gaps.
A misaligned tech environment becomes a bottleneck instead of a business enabler.
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