What is process digitization and how does Zoho help achieve it?

Process digitization refers to transforming manual, offline, or semi-automated business operations into fully digital, trackable, and automated systems. This involves replacing paper forms, spreadsheets, and verbal communication with structured, software-based workflows.

Zoho makes this transformation easy through:

• Zoho Creator: Build custom apps with forms, workflows, and reports tailored to any business process.

• Zoho CRM: Digitize customer engagement, lead management, and pipeline tracking.

• Zoho Books & Zoho People: Replace paper-based invoicing, HR requests, and payroll processing with cloud workflows.

• Zoho Flow: Connect apps and trigger automations across systems to eliminate manual transfers.

Example:
An organization using Excel to track leave requests moves the process into Zoho People. Employees apply online, approvals happen automatically, and leave balances update in real-time.

This eliminates paper dependency, speeds up approvals, and ensures data accuracy.

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