What makes the myth that “the customer only cares about low prices” harmful to value-based businesses?

What makes the myth that “the customer only cares about low prices” harmful to value-based businesses?

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This myth undervalues quality, service, and brand loyalty in consumer decisions.

  • Customers Pay for Experience: Superior service often justifies a premium.

  • Price ≠ Value: Cheap products can seem risky or low-quality.

  • Brand Perception: Prestige and trust influence buying far beyond price tags.

  • Personalization Sells: Tailored offers win even if they cost more.

  • Customer Lifetime Value: Long-term relationships outweigh single low-margin sales.

Value-driven businesses thrive by solving problems holistically, not just racing to the bottom on price.