What should I do if my payment failed or the transaction is showing as “pending” or “declined”?

Payment failures can occur due to various reasons. Here's how to troubleshoot:

Common Reasons for Payment Failure:  

• Card has expired or been blocked by the bank

• Insufficient funds or transaction limit reached

• Incorrect CVV, OTP, or cardholder name

• Internet/connectivity error during transaction

• Bank server rejection or card not enabled for online payments

Steps to Resolve:  

1. Review the failure message shown in your billing dashboard or email alert.

2. Go to Billing → Payment History, find the failed invoice, and click Retry Payment.

3. If the issue persists, go to Payment Methods and update your card or switch to an alternate payment gateway (UPI, PayPal, etc.).

4. After successful payment, refresh your dashboard to ensure status updates to “Paid”.

5. If your payment is stuck in “Pending” for over 24 hours, contact your bank for confirmation, and simultaneously raise a ticket with our support including:

• Transaction ID

• Payment date and method

• Screenshot of the error (if applicable)

The system may attempt automatic retries for up to 3 days before suspending the account for non-payment. Ensure your billing details are always up to date to avoid interruptions.

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