Where should businesses start when attempting to improve their processes?
The starting point should be a diagnostic assessment of the current state and strategic priority areas.
Map Current Processes: Use flowcharts or SIPOC diagrams to visualize each process end-to-end.
Identify Pain Points: Look for delays, redundancies, errors, or customer complaints.
Analyze Data: Leverage performance metrics such as cycle time, defect rate, and cost per transaction.
Start Small: Begin with a pilot project that’s low-risk but high-impact to prove value.
Prioritize by ROI: Focus on improvements that offer the best return or align with strategic goals.
Consult Teams: Involve employees who interact with the process—they often know the real issues best.
By grounding improvement in evidence and cross-functional insights, businesses can build momentum and trust.
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