Which misconception surrounds the phrase “the customer is always right,” and what are its implications?

This popular business mantra is often misinterpreted, leading to poor decisions and employee dissatisfaction.

• Abuse of Power: Some customers exploit this myth, becoming disrespectful or abusive.

• Employee Morale: Always siding with customers undermines employee confidence.

• Not Every Customer is Ideal: Businesses must sometimes let go of misaligned or unprofitable clients.

• Balance is Key: Fair treatment of both customers and staff fosters a better business culture.

• Constructive Feedback vs. Complaints: Not all criticism is valid; feedback should be evaluated rationally.

Successful companies know when to say “no” and prioritize long-term relationships over blind appeasement.

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