Which performance indicators best reflect the success of a process improvement initiative?
The right KPIs depend on the process type but may include:
Cycle Time: Time taken from start to finish of a process.
Error/Defect Rate: Percentage of outputs with mistakes.
First Pass Yield: Number of tasks done correctly without rework.
Customer Satisfaction Score (CSAT): Post-process feedback from customers.
Cost Per Transaction: Operational cost to complete a task or service.
Employee Productivity: Output per employee or per hour.
Compliance Rate: Adherence to internal or regulatory standards.
Monitoring these helps measure improvement objectively and continuously.
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