Who should be held accountable for the execution of the operational plan?
Accountability should be clearly defined across multiple levels of leadership to ensure the successful execution of operational plans. This includes both individuals and departments.
Key Accountability Roles:
Department Heads/Managers: Own operational deliverables and team performance.
Project Leaders/PMOs: Ensure that timelines, tasks, and dependencies are managed efficiently.
Functional Leads (HR, IT, Finance): Manage specialized resources, tools, and budgets.
Executives/Senior Leadership: Monitor alignment with strategic goals and provide escalation support.
Tracking Accountability:
RACI Matrices (Responsible, Accountable, Consulted, Informed)
Performance Scorecards for individuals and departments
Regular Progress Reviews and stakeholder updates
Issue Escalation Pathways to remove roadblocks quickly
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