Who should be responsible for driving continuous process improvement within an organization?
Ownership should be shared but clearly defined:
Process Owners/Managers: Accountable for ongoing performance of their specific processes.
Continuous Improvement (CI) Teams: Often cross-functional, using Lean, Six Sigma, or Kaizen frameworks.
Operations Managers: Ensure improvements are integrated into daily workflows.
Senior Leadership: Sets vision, approves resources, and promotes a culture of improvement.
Frontline Employees: Offer practical suggestions and firsthand insights.
Quality Assurance Teams: Measure outcomes and validate changes.
Best Practice: Use a bottom-up approach with top-down support—every employee plays a role.
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