Who should be responsible for driving process improvement in an organization?
Process improvement should be a shared responsibility, led by strategic champions and implemented by cross-functional teams.
Top Management: Provide vision, allocate resources, and remove roadblocks.
Process Owners: Department heads or team leaders who understand operational flows deeply.
Continuous Improvement Teams: Trained staff (e.g., Lean Six Sigma professionals) who lead structured initiatives.
Employees at All Levels: Encourage idea generation and participation in problem-solving.
HR & Training Teams: Reinforce process changes through training, hiring, and development strategies.
External Consultants: Bring expertise, tools, and objectivity in complex or regulated environments.
A collaborative model ensures that process improvement is not a one-off project but a cultural habit.
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