Whose feedback should be prioritized during process improvement analysis?
Collecting feedback from all levels ensures practical and effective changes.
Feedback should be gathered from:
Frontline employees: They directly operate or engage with the process
Customers: Their experience reveals value delivery gaps
Supervisors and managers: Provide insight into performance trends
Quality control teams: Track compliance and errors
Vendors or partners: May identify delays or inefficiencies in collaboration
Value of feedback:
Highlights real-world challenges
Brings to light issues not visible in metrics alone
Builds a culture of trust and continuous improvement
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