Whose feedback should be prioritized when evaluating the effectiveness of a newly improved process?

All feedback matters, but priorities should be:

• Process Users (Employees): They experience the practical issues and know what works on the ground.

• Customers: Their satisfaction determines success for customer-facing processes.

• Process Owners: Provide insight into performance metrics and sustainability.

• Supervisors and Team Leads: Assess training gaps, execution, and team morale.

• IT or Technical Teams: Ensure systems function correctly and are scalable.

Two-way feedback loops ensure iterative improvements and long-term adoption.

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