Why should clients use Zoho People’s case management module to handle employee queries?
Zoho People’s case management system offers a formalized and trackable way to resolve employee queries and HR service requests.
Ticketing System: Employees raise HR-related issues (benefits, policies, grievances) from their portal.
Custom Categories & SLAs: Classify cases by type (leave, benefits, compliance) and set response deadlines.
Escalation Matrix: Auto-assign unresolved cases to senior staff after defined intervals.
Communication Thread: Maintain conversation history with internal notes and attachments.
Reporting: Identify most frequent query types, resolution time, and employee satisfaction trends.
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