Can misalignment between technology and strategy lead to operational inefficiencies? If yes, how?

Yes. Misalignment often results in cost overruns, poor performance, and user dissatisfaction:

• Redundant Systems: Investing in tech without business alignment leads to underutilization or overlap.

• Fragmented Workflows: Lack of integration between departments causes delays and data silos.

• Slow Decision-Making: Without aligned dashboards and reporting tools, leadership lacks visibility.

• Customer Frustration: Tech that doesn’t support seamless service delivery reduces satisfaction.

• Increased Downtime: Poorly aligned infrastructure may not support operational demands.

Example: A bank implementing a chatbot without integrating it into CRM may frustrate customers with disjointed experiences.

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