Can RouteIQ be used by service teams in addition to sales?
Absolutely. RouteIQ is just as powerful for service teams as it is for sales. Service-oriented features include:
Time-Sensitive Routing: Helps prioritize urgent service tickets or high-risk customers.
Job Duration Tracking: Log the start and end times of each job for SLA compliance.
Location Clustering: Plan multiple service visits in the same area to reduce travel.
Feedback Capture: Syncs with CRM to collect customer ratings or remarks after a visit.
Integration with Zoho FSM: Enhances appointment coordination, parts tracking, and post-service workflows.
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