How can businesses assess whether their current technology setup is aligned with their strategic goals?
Assessment is the first step toward realignment. Organizations must periodically evaluate whether their technologies are serving strategic outcomes.
How to assess:
Conduct a Tech Audit:
List all tools and platforms in use, with their business purpose and users.
Align with Business KPIs:
Map each technology to the business metric it impacts (e.g., CRM to customer retention).
Review Integration & Automation:
Check if systems are interoperable or causing data silos.
Analyze Usage and Adoption:
Low usage often signals poor alignment or training gaps.
Consult Stakeholders:
Get feedback from functional teams on tech effectiveness.
A thorough assessment leads to an action plan for optimization and alignment.
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