How can SalesIQ reports and analytics drive data-driven decisions?
Zoho SalesIQ provides rich insights for optimization, including:
Traffic Source Analysis: Understand where your most engaged visitors come from.
Chat Volume Trends: Measure peak times to staff agents appropriately.
Agent Performance Reports: Track response times, satisfaction ratings, and chat load.
Visitor Behavior Metrics: Analyze time-on-site, bounce rates, and engagement.
Conversion Attribution: Identify which campaigns or content drove chat inquiries and sales.
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