My account is locked due to multiple failed login attempts. Why does this happen and how do I unlock it?
Your account may get temporarily locked as a security measure to prevent unauthorized access. This typically happens after 5–10 incorrect login attempts. Here’s how to resolve it:
Wait for 15 to 30 minutes — the system will automatically lift the lock.
If you’re still unable to log in, click on the “Forgot Password” option to reset your password.
Alternatively, you can contact our support team, provide your registered email and any relevant details, and request a manual unlock.
We recommend you:
Use a password manager to avoid frequent lockouts.
Ensure Caps Lock is off when typing your password.
Consider enabling 2FA to reduce the risk of unauthorized access in the future.
Account locking is designed to protect your data. If you suspect someone else was trying to access your account, notify our security team immediately.
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