What role does Zoho Forms play in customer feedback collection?
Zoho Forms is essential for gathering structured customer insights across service touchpoints:
Surveys and NPS Forms: Gauge satisfaction using Likert scales, star ratings, and text responses.
Anonymized Feedback: Enable anonymous options for honest input.
Real-Time Alerts: Notify account managers when negative responses are submitted.
Integrated Reporting: Push feedback to Zoho Analytics for deeper insight.
Auto Follow-up: Use Zoho Campaigns to trigger thank-you emails or next steps.
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