Where should a company begin when redesigning its existing workflows?
A systematic approach is essential when starting a redesign:
Map the Current Workflow (As-Is Process): Understand how things are currently done, including all stakeholders.
Identify Pain Points: Look for delays, rework, miscommunication, or manual handoffs.
Engage Employees and Stakeholders: Those using the process daily offer crucial insights.
Set Clear Objectives: Define what “improvement” means—faster processing? Lower costs? Fewer errors?
Prioritize High-Impact Areas: Focus on processes affecting customer satisfaction, revenue, or compliance.
Prototype the New Workflow: Build a model (To-Be Process) and test before full rollout.
Measure and Refine: Establish KPIs to assess impact and fine-tune continuously.
Start small, but ensure the process is data-driven, people-focused, and results-oriented.
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