Which metrics indicate successful technology alignment in a business?
You can’t manage what you can’t measure. Success in tech alignment must be quantified using well-defined KPIs.
Key metrics:
Process Efficiency Gains:
Reduction in turnaround time, manual effort, or error rates.
User Adoption Rates:
High engagement and usage of digital platforms signal alignment.
Customer Satisfaction (CSAT/NPS):
Reflects whether tech is improving service delivery.
Return on Tech Investment (ROTI):
Revenue or savings generated relative to cost of technology.
Data Accuracy and Flow:
Integrated systems ensure real-time and accurate reporting.
Tracking these KPIs ensures that alignment delivers real, measurable business value.
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