Which KPIs indicate strong technology alignment within a business?
Measuring alignment requires tracking KPIs that link technology usage to strategic and operational outcomes.
Strategic KPIs:
IT Spend vs Revenue Contribution:
Higher ROI indicates value creation.
Digital Adoption Rates:
Tracks engagement and usage of new platforms.
Customer Satisfaction (CSAT/NPS):
Evaluates how tech impacts user experience.
Operational Efficiency Gains:
Time saved, errors reduced, or automation outcomes.
Innovation Output:
Number of new digital features or products launched.
Conclusion:
The right KPIs make alignment visible, measurable, and improvable.
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