Whose feedback is essential during the post-implementation review of a technology alignment project?
Real-world insights post-implementation help measure the alignment’s effectiveness and guide continuous improvement.
Essential feedback sources include:
End Users: Report usability, feature relevance, and task efficiency improvements.
Line Managers: Track team performance, training needs, and integration success.
Customer Support Teams: Provide feedback on changes in client experience.
Data Teams: Assess improvements in data availability, quality, and flow.
Security Officers: Evaluate how well the new setup supports secure access and monitoring.
Compliance Units: Confirm the technology now meets industry and regulatory standards.
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