How does Zoho SalesIQ help managed service providers deliver real-time customer support?
Zoho SalesIQ enables managed service providers to offer instant, personalized support through:
Live Chat Widgets: Integrate chat modules on client websites or apps to assist users in real-time.
Visitor Tracking: Monitor visitors’ navigation behavior to offer proactive help and identify interest areas.
Chatbots: Automate responses to FAQs, collect user information, or escalate issues when needed.
Operator Routing Rules: Assign queries to the most relevant agents based on department, page, or location.
Response Templates & Canned Messages: Speed up support without compromising quality.
Mobile App Support: Agents can respond on-the-go via the SalesIQ mobile app.
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