What happens if I miss a renewal date or my subscription expires? Will I lose my data?

When a subscription isn't renewed on time due to non-payment or cancellation, here’s what typically happens:
Grace Period & Account Status
Your account enters a suspended or restricted state
Core features may be locked, but data remains intact
Notifications are sent reminding you to renew or update payment
What You Can Still Access:
View-only access to your data (no edits allowed)
Download/export backups (if allowed during suspension)
Access to Billing Section to make payment
Post-Grace Period Consequences:
Your account may be deactivated or archived.
After a longer window (typically 60–90 days), your data may be deleted permanently as per company retention policy.
Recovery after this point may incur a restoration fee or may not be possible.
Always ensure auto-renewal is enabled, or set up payment reminders in advance. You can also add backup billing contacts in enterprise setups for escalation.
Related Articles
How do I cancel my subscription, and what are the implications for my billing, data access, and reactivation?
To cancel your subscription, follow these steps: Navigate to your Account Settings → Billing → Manage Subscription section. Click on “Cancel Subscription” or “Downgrade Plan”. You’ll be prompted to confirm your decision and provide optional feedback. ...
How do I upgrade or downgrade my subscription plan mid-cycle, and will charges be adjusted automatically?
Subscription changes during a billing cycle are typically handled through prorated billing: To Upgrade: Go to Billing → Subscription → Change Plan Select a higher-tier plan and review feature differences. Confirm the upgrade. The system will: ...
Is there an option for auto-renewal, and how do I disable or enable it?
Auto-renewal ensures your service continues without manual intervention. Enable/Disable Auto-Renewal: Go to Billing → Subscription Settings Toggle the “Auto-Renewal” switch ON or OFF If OFF, you’ll receive alerts before expiry We recommend keeping it ...
How do I upgrade from a monthly to an annual subscription, and will I be charged immediately?
Switching to an annual plan offers cost savings and is simple to execute: Go to your Billing → Subscription Plan section. Select the option to “Change Plan” or “Edit Billing Cycle.” Choose Annual Billing and review the new pricing details. Click ...
I want to permanently close or delete my account. What’s the process and what data will be removed?
We respect your right to close your account at any time. However, before proceeding, please read carefully: Go to Account Settings > Security > Delete Account. You’ll be asked to confirm your decision and enter your password. A confirmation email or ...