What role does Bigin play in managing customer communications?
Zoho Bigin acts as a central communication hub for all customer interactions. It supports:
Email Integration: Sync your inbox to send and receive emails directly from Bigin.
Call Logging: Connect with phone systems or use Zoho’s telephony integration to make, receive, and log calls.
Timeline View: A chronological feed of every touchpoint including calls, emails, and notes.
Activity Reminders: Set reminders for follow-ups, tasks, or meetings.
Communication Templates: Use pre-set email templates to save time and ensure consistency.
Related Articles
What role does customer feedback play in shaping growth plans?
Customer feedback is one of the most valuable, low-cost, and real-time inputs for shaping strategy. Growth that ignores customer voice often leads to misaligned products, lost revenue, and poor retention. Conversely, companies that embed customer ...What role do industry-specific advisors play in the technology and software sector?
In the fast-evolving tech industry, where trends change rapidly and competition is fierce, industry-specific advisors play a crucial role in guiding companies through scaling strategies, product development, regulatory compliance, and market ...In what ways can Bigin support lead generation efforts?
Bigin plays a key role in converting inbound leads into paying customers: Web Forms Integration: Automatically capture leads from website forms using Zoho Forms or direct HTML embeds. Lead Scoring (Manual): Use custom fields to manually prioritize ...What role does Zoho SalesIQ play in multilingual customer service?
SalesIQ supports multilingual operations by: Language Detection: Identifies visitor language preferences automatically. Multi-Language Chatbots: Build bots that communicate in the customer’s native tongue. Human Agent Support: Route to ...What role does Zoho Forms play in customer feedback collection?
Zoho Forms is essential for gathering structured customer insights across service touchpoints: Surveys and NPS Forms: Gauge satisfaction using Likert scales, star ratings, and text responses. Anonymized Feedback: Enable anonymous options for honest ...