What role does Bigin play in managing customer communications?
Zoho Bigin acts as a central communication hub for all customer interactions. It supports:
Email Integration: Sync your inbox to send and receive emails directly from Bigin.
Call Logging: Connect with phone systems or use Zoho’s telephony integration to make, receive, and log calls.
Timeline View: A chronological feed of every touchpoint including calls, emails, and notes.
Activity Reminders: Set reminders for follow-ups, tasks, or meetings.
Communication Templates: Use pre-set email templates to save time and ensure consistency.
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