Who are the primary stakeholders affected by process improvement?
Process improvement impacts several internal and external stakeholders.
Internal stakeholders:
Employees (efficiency, clarity of roles)
Managers (performance, decision-making)
Executives (profitability, strategy alignment)
IT and Operations teams (systems and process control)
External stakeholders:
Customers (faster service, better quality)
Vendors and suppliers (streamlined transactions)
Investors and regulators (risk mitigation and compliance)
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