Who Should Be Involved in a Process Improvement Initiative?
Process improvement works best when it is collaborative. It requires input from those who manage, execute, and benefit from the process.
Process Owners: Understand the purpose and design of the process.
Frontline Employees: Offer real-time insights into what works and what doesn’t.
Managers/Supervisors: Ensure that changes align with team and departmental goals.
Executives: Provide strategic alignment, resources, and sponsorship.
Customers: Their feedback helps identify value-adding vs. non-value-adding steps.
Process Analysts/Consultants: Bring tools, frameworks, and experience in optimization.
Success Factor: Involve stakeholders early to ensure buy-in, uncover hidden issues, and smooth implementation.
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