Why is it a myth that “technology will always solve business problems”?

Technology is a tool, not a cure-all, and misused tech can exacerbate problems.

• Wrong Tool for the Job: Automating flawed processes leads to faster failure.

• People and Process First: Tech must support, not replace, well-defined workflows.

• Training Required: Tools without proper onboarding go underutilized.

• Tech Debt Accumulates: Short-term tech fixes may create long-term complexity.

• Customization Needs: Off-the-shelf software often needs significant adaptation.

Technology should be aligned with strategy, culture, and capability, not used blindly.

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