How can I receive a refund after cancellation or an incorrect billing charge?
Refund eligibility depends on the service provider’s refund policy. Here’s what to do if you believe you’re eligible:
Step-by-Step:
Submit a support request within the refund window (usually 7–14 days from charge).
Include:
The invoice number or transaction ID
Reason for refund (e.g., accidental renewal, incorrect plan)
Account email or ID
Our billing team will:
Verify if the request meets refund conditions
Confirm whether the service was used or inactive
Approve the refund or provide credit for future billing
Non-Refundable Cases (commonly):
Charges older than 14–30 days
Annual plans with full upfront discounts
Accounts with active usage after billing
Approved refunds are processed within 5–7 business days, and you’ll receive a notification when completed. Some banks may take additional time to reflect the credit.
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