I think someone else accessed my account. What immediate actions should I take?
If you suspect unauthorized access:
Change your password immediately from the login screen or profile settings.
Go to Security > Login Activity and review recent sessions.
Click “Sign out of all devices” to forcefully log out all users.
Enable Two-Factor Authentication if it’s not already enabled.
Contact support and report the incident — include details such as unusual actions, time of access, or IP address (if known).
Also:
Run an antivirus scan if you think malware was involved.
Revoke third-party app permissions you don’t recognize.
Review billing history for suspicious purchases.
We take security breaches seriously and will work with you to secure and restore your account.
Related Articles
I accidentally deleted my account or someone else did. Can it be recovered?
In most cases, deleted accounts can be recovered within 30 days of deletion (recovery window). Here’s what you should do: Contact support immediately with your registered email, full name, and the approximate date of deletion. Our support team will ...Can I see a complete history of actions taken under my account (like changes or deletions)?
Yes, you can review your activity log or audit trail to track changes made under your account. This includes: Login history Password changes Profile updates Feature/module access Data modifications (in supported apps) Steps: Go to Settings > Security ...My account is locked due to multiple failed login attempts. Why does this happen and how do I unlock it?
Your account may get temporarily locked as a security measure to prevent unauthorized access. This typically happens after 5–10 incorrect login attempts. Here’s how to resolve it: Wait for 15 to 30 minutes — the system will automatically lift the ...Suppose a startup has limited capital—what strategic steps should it take to ensure growth?
Startups with limited funds should take lean and focused steps: Focus on MVP (Minimum Viable Product): Launch quickly with core features to test market interest. Bootstrap or Seek Micro-Funding: Minimize expenses, use personal funds or small grants ...How Do You Use Macros in Zoho CRM to Automate Repetitive Actions in Bulk?
Macros are used in Zoho CRM to perform a predefined set of actions (such as sending emails, updating fields, or creating tasks) on multiple records at once. Create a Macro: Go to Setup → Automation → Macros → Create New Macro. Define Actions: Add ...