What role do KPIs play in measuring technology alignment success?
KPIs are critical for quantifying the effectiveness of alignment strategies and refining them over time.
Key KPI Categories:
1. Operational Efficiency:
Uptime, process automation rates, and cycle times reflect backend alignment.
2. Strategic Impact:
Revenue growth, market expansion, and cost savings driven by IT.
3. User Adoption Rates:
Indicates how well aligned tools are with user workflows.
4. Customer Metrics:
NPS, CSAT, and churn rates show the external impact of alignment.
Measurable KPIs transform alignment from theory into accountable performance.
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