Which key performance indicators (KPIs) are most useful for measuring the success of technology alignment?
Choosing the right KPIs helps organizations gauge whether their technology alignment efforts are delivering measurable value.
IT-Business Alignment Score: Measured through surveys assessing how well tech meets strategic needs.
Time-to-Value (TTV): Measures how quickly new tech tools deliver business results.
System Adoption Rate: Tracks how effectively employees use newly implemented systems.
Operational Efficiency Gains: Improved turnaround times, cost savings, or reduced error rates.
Customer Satisfaction (CSAT/NPS): Indicates whether technology is enhancing the customer experience.
Innovation Velocity: Tracks how quickly new products or features are launched using aligned technology.
Regular KPI reviews offer data-driven insights into progress, enabling realignment or acceleration as needed.
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